In Dec my elderly aunt had a fall at her home, where she lives alone. The first help to arrive was one of your volunteers, a lovely man called Tim. He did everything he could to make sure that my aunt was warm and comfortable whilst we waited for an ambulance, and I was just so relieved to have someone there with his skills, knowledge and caring, compassionate attitude.
Once the ambulance did arrive things suddenly happened very quickly, and in all the confusion I never got chance to thank Tim. So would you please let him know just how immensely grateful both my aunt and I are for what he did that evening. She is still in hospital and unlikely to return home. It was partly Tim’s gently suggesting to her that she needs to be living somewhere that will look after her that succeeded where we as family have failed for months! What would we (and the NHS) do without people like your fantastic volunteers. Thank you once again from the very bottom of my heart x